The Care Quality Commission
  • Doctor
  • GP practice

St James Medical Centre

Overall: Good read more about inspection ratings

189A St Jamess Road, Croydon, Surrey, CR0 2BZ (020) 8684 5353

Provided and run by:
St James Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about St James Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about St James Medical Centre, you can give feedback on this service.

10 December 2021

During an inspection looking at part of the service

We carried out an unannounced inspection at St James Medical Centre on 10 December 2021. This inspection was focused on the management of access to appointments.

Overall, the practice remains rated as Good.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for St James Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection/review

This inspection was focused on the management of access to appointments.

How we carried out the inspection

The inspection was led by a CQC lead inspector who spoke with staff on site. The inspection included a site visit. Interviews were carried out with all senior management and various reception and administrative staff.

We found that:

  • Patients were happy with the appointments system at this service.
  • People were able to access appointments in a timely way.
  • The practice offered a range of appointment types.
  • There were systems in place to support people who face communication barriers to access treatment.
  • There were systems in place to monitor access to appointments and make improvements.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

18 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on 18 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • To review the system to improve outcomes for patients with diabetes.

  • Review how they identify carers to ensure their needs are known and can be met.

  • Review processes for inviting women to attend for a cervical smear test to increase the numbers who attend.

Ensure the complaints policy and responses comply with requirements of The Local Authority Social Services and NHS Complaints (England) Regulations 2009.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice