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SLC Paragon (Midlands)

Overall: Good read more about inspection ratings

Castlemill, Burnt Tree, Tipton, West Midlands, DY4 7UF (0121) 541 4003

Provided and run by:
Lifeways Paragon Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about SLC Paragon (Midlands) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about SLC Paragon (Midlands), you can give feedback on this service.

10 March 2020

During a routine inspection

About the service

SLC Paragon is registered to provide personal care and support to people with a learning disability who live independently in the community. On the day of our inspection there were three people receiving support. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported safely by staff who knew how to escalate concerns and were aware of potential risks when providing support to people. People received their medicines when they needed them, and where possible people were encouraged to take responsibility and administer their own medicines. Staff wore gloves and aprons to ensure they protected people from cross infection. Contingency plans were being developed in response to the spread of the coronavirus. Systems were in place to review any incident and accidents to see if there were any lessons to learn from these.

The service applied the principles and values of Registering the Right Support and other best practice guidance. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff had received the training they needed for their role and felt supported. People were supported where possible to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People felt confident to raise any concerns they had about the support they received. People received support that met their needs and preferences.

People and relatives made positive comments about the staff that supported them describing them as caring, friendly and approachable. Systems were in place to monitor the service provided and to gain feedback from people and their relatives.

Rating at last inspection

The last rating for this service was Good (published 1 November 2017).

Why we inspected

This was a planned inspection based on the previous rating.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

22 June 2017

During a routine inspection

The inspection took place on 22 June 2017 and was announced. The provider was given 48 hours’ notice because people who used the service were often out during the day and we needed to be sure that someone would be available to speak to us. This was the first rated inspection of this service since it re-registered with us in August 2016 after changing their address. There had been no change of provider.

SLC Paragon (Midlands) is registered to provide personal care and support to people with a learning and physical disability who live independently in the community. On the day of our inspection there were 3 people receiving support.

There was a registered manager in post who was present during the inspection process. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.

People were safe and care staff were able to show that they knew how to keep people safe. There were enough care staff to support people. Where people needed support with their medicines this was being done as it was prescribed.

Care staff were able to get support when needed to ensure they had the skills and knowledge to meet people’s needs. The provider showed they understood their obligations within the Mental Capacity Act and care staff asked people for their consent before providing support. People were able to see a healthcare professional when needed and eat food and drink of their choice.

Care staff were compassionate and kind. People lived their lives independently and their views and choices were an integral part of how they were supported. People’s privacy and dignity was respected.

The assessment and care planning process involved people to ensure they were supported how they wanted. People knew how to complain and who to. The provider ensured complaints and compliments were handled and monitored appropriately.

People told us that the registered manager visited however we saw no written evidence of these visits/checks. People were able to share their views by completing a provider questionnaire (satisfaction survey).