Olive Leaf Health & Homecare Limited Also known as Olive Leaf Healthcare Solutions - Main Office

Updated 9 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The Expert by Experience made phone calls to people and their relatives.

Service and service type

The service is a domiciliary care agency which provided personal care to people living in their own homes.

Registered manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the provider 48 hours' notice to ensure they were available for the inspection. Inspection activity started on the 13 October 2022 and ended on the 17 October 2022.

What we did before inspection

Before the inspection we reviewed all of the information available to us, including any information of concern, notifications and the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the registered manager who was also the nominated individual (director), the deputy manager and seven staff. We spoke with nine people and five relatives by phone. We looked at a range of records relating to the management of the service. This included recruitment records, risk assessments, and quality assurance records. We considered all this information to help us to make a judgement about the service.

Updated 9 November 2022

About the service

Olive Leaf Health & Homecare Limited is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection 43 were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

People received safe care from staff who knew them well. There was a safeguarding policy in place and staff knew how to identify and report any concerns. The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited and pre employment checks carried out. Medicines were managed and administered safely. Staff had received medicines training and regular competency checks were in place.

Governance systems, such as audits and quality assurance monitoring, were robust and actively used to monitor and continuously improve the service. There was a person-centred and positive culture within the service. People received person-centred care from staff that were caring and professional. The registered manager looked at ways that they could continuously improve and develop the service.

Rating at last inspection

The last rating for this service was Good (published 10 August 2017). At this inspection the rating had remained Good.

Why we inspected

This inspection was carried out as the service had not been inspected since the 18 July 2017. We undertook this focused inspection to check the service was safe and well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Olive Leaf Health & Homecare Limited on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.