We carried out a review of the data available to us about Allways Care Community Support Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Allways Care Community Support Agency, you can give feedback on this service.
Allways Care Community Support Agency is a domiciliary care service based in Skegness, Lincolnshire. Care workers provide personal care and support to people living in their own homes. Not everyone who used the service received personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing support for 60 people who were receiving personal care. This is the regulated activity the service is registered with us for.
People’s experience of using this service and what we found
Systems were in place to ensure the safety of people being cared for. People were protected against abuse and discrimination and their rights were upheld.
People's needs were appropriately assessed, and outcomes were met. Staff received a structured induction and training and were supported to ensure they had the skills, knowledge and confidence they needed to perform their roles effectively.
People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible; the policies and systems in the service supported this practice.
The service being delivered was caring. Staff treated people with kindness and their dignity and privacy was respected.
People received care which was responsive to their needs. People and where appropriate, their relatives were consulted about their care, involved in reviewing the arrangements for care and making any necessary changes.
A process was in place which ensured complaints could be raised. Concerns were acted upon and lessons were learned through positive communication.
The service was consistently managed, and the registered provider had systems in place to monitor the quality of the service. Actions were taken, and improvements needed were made quickly when required.
Rating at last inspection
The last rating for this service was Good (Published 21 March 2017).
Why we inspected
This was a planned inspection based on the rating at the last inspection. At this inspection the service quality had been sustained and the service retained its rating of Good.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Allways Care is owned by a company called SBL Care Ltd. It is a domiciliary care service based in Skegness, Lincolnshire. Care workers provide personal care and support to people living in their own homes. At the time of our inspection the service was providing support for 67 people. 38 of the people were receiving personal care. This is the regulated activity the service is registered with us for.
This was our first inspection of the service since the provider changed their registration status to a limited company on 7 September 2016.
There was an established registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff knew how to keep people safe from situations in which they might experience abuse and people had been supported to avoid preventable accidents. Medicines were managed safely and people had been helped to obtain all of the healthcare they needed. There were enough care staff available to provider the care people needed and visits were completed in the right way.
Staff had received the training and guidance the provider had identified as required of them and staff knew how to support people with the personal support they needed. People had been assisted to eat and drink enough and they had been consulted about the care they wanted and needed to receive.
CQC is required by law to monitor how registered persons apply the Mental Capacity Act 2005 (MCA) and to report on what we find. The registered manager and care staff had received training in this subject and this enabled them to help people make decisions for themselves. When people lacked the capacity to make their own decisions the principles of the MCA and codes of practice were followed. This helped to protect people’s rights by ensuring decisions were made that were in their best interests.
People were treated with kindness and compassion. Staff recognised people’s right to privacy and promoted their dignity. Confidential information was kept private.
People had been consulted about how best to develop the service. Good team work was promoted by the registered persons and people and staff were supported to speak out if they had any concerns.
The provider and registered manager had a range of quality checks in place which had been completed and were on-going to make sure that people reliably received all of the care they needed.