Forget Me Not Home Care Ltd

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 83 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider consistently delivered care and treatment that were not only safe and effective but firmly grounded in evidence‑based practice. Care was planned with people, focusing on what mattered most to them, and delivered in line with legislation and recognised clinical guidance. This approach ensured people received support that was both highly personalised and aligned with current best practice.

Staff demonstrated an impressive understanding of the conditions and needs of the people they supported. They used clinically approved assessment tools to monitor health risks and respond quickly when changes were identified. Reviews were meaningful and ensured people were fully involved. Care remained relevant, proactive and centred around each person’s goals.

Care and support were consistently aligned with recognised guidance, and staff confidently applied evidence‑based standards in practice. Their ability to understand conditions, use assessment tools effectively, and respond early to changes meant people experienced highly responsive and safe care. A relative told us, “My [family member] has excellent [staff] who will do all tasks they need. [Staff] provide respectful personal care, always keeping [my family member] safe. They get on well with [the staff team].”

Health professionals spoke highly of the service’s expertise and collaborative approach. One professional told us, “The service provides outstanding individual care. They know each person through and through and make them a priority. They liaise very well with myself and other professionals about any concerns for people or their relatives and we respond promptly. They work very well as a team, with good leadership from management.”

The provider demonstrated high quality teamwork across all parts of the service. Staff worked seamlessly together and with external professionals to ensure people consistently received well‑coordinated, joined‑up care. Thorough assessments and clear information were shared when people moved between services so they only needed to tell their story once.

Teamwork was a significant strength. Staff communicated openly, supported one another, and shared concerns promptly to plan ahead. One staff member said, “The staff seem to work really well and feedback concerns, there is always open discussion about [people] to forward plan where we go next.” Another staff member reflected the strong, supportive culture, saying, “I feel really supported and feel like I am really looked after, it really does feel like you are in a team and everyone really wants to be there as well. Everyone seems really passionate about what they are doing. Here you do feel like you are listened to.”

The registered manager understood staff needs and adjusted support quickly to ensure safety, well-being and confidence. A staff member told us, “[The registered manager] is approachable, I feel comfortable to raise anything with them. I was worried about one [person] as there was a lot of lifting involved following my return to work so the [registered manager] booked another staff member to support me.”

The provider demonstrated thoughtful, person‑centred partnership working in complex situations. For example, when concerns were raised about safe use of a hoist, the provider liaised directly with the relevant health professionals, the person and their relatives. They arranged a joint meeting to discuss the risks and agree a safe solution. This sensitive and collaborative approach ensured safety, respected people’s preferences and maintained the person’s dignity.

The provider maintained highly effective relationships with external professionals and agencies. Care records included examples of successful joint working that supported improved outcomes for people such as working with the community physio team to look at how best to encourage a person to exercise regularly and then encouraging the person do this on every care visit. This helped to improve their mobility to maintain their independence. Another example included working with staff in local care homes to arrange social opportunities to help prevent people becoming lonely and encouraging people to meet new friends.

Staff across roles communicated proactively, ensuring people received coordinated and seamless support. Robust handover processes and shared information systems meant important details were not missed, enabling consistent, safe care.

The provider demonstrated a commitment to helping people manage their health, well-being and independence. Staff consistently supported people to live healthier lives, reduce future care needs where possible, and make informed choices about their health. This proactive and empowering approach meant people experienced significant improvements in both well-being and confidence. For example, people were more confident and willing to attend regular health check-ups due to having the right support at the right times by the staff members they most trusted. Other people were willing to try new foods to vary the nutritional benefits. Staff were also able to identify illness early due to training and equipment they carried to check vital statistics. This had sometimes resulted in people having more flexible treatment options and less hospital admissions for respiratory illness or urine infections.

Staff took active steps to promote healthy routines, meaningful activity and independence. People were encouraged to engage in exercises, try new foods, and maintain daily habits which supported both physical and mental well-being. One person told us, “It is so easy to talk to all staff about anything. Their separate visits for health checks and well-being are not available from other companies.”

There was strong evidence of support around nutrition, lifestyle, mental health and exercise. Staff promoted fresh meals for people to help them explore healthier food choices. SALT guidelines were easily accessible for people with modified diets, ensuring safe and consistent practice. Staff used fluid reminders to help people increase hydration.

Staff showed a deep commitment to helping people understand their conditions and make informed decisions. A staff member explained how learning was shared across the team: “If we have taken people on [health] appointments we let each other know and then reflect on what has been going on and what could be better.”

Another staff member described how technology and proactive monitoring supported responsive care. Staff told us they carried sepsis boxes in their cars, containing equipment for vital‑sign monitoring, enabling swift assessment and intervention. A staff member said, “I arrived to see a [person] who wasn’t very well, so I used the equipment we have in the car for clinical statistics monitoring such as blood pressure, oxygen levels, temperature and pulse and then we rang 111 after manager advice. We also have [computer applications] for diet and nutrition. We get provided with work cars which have trackers to see where we are [for safety].”

Staff used detailed body maps and photos to monitor skin health and quickly escalate issues. For example, early monitoring of a person’s toe led to urgent medical treatment after sudden deterioration was identified.

The provider demonstrated a very good approach to monitoring people’s care and treatment, ensuring outcomes were consistently positive and meaningful. People’s own goals, experiences and expectations shaped all decisions, and the systems in place ensured progress was tracked and understood over time.

Monitoring of care quality and people’s lived experiences was highly effective. The provider used strong systems with clearly tracked outcomes, enabling staff to identify what was working well and where adjustments were needed. Staff used observations, data and daily interactions to guide their decisions and were quick to report changes in people’s conditions so timely action could be taken to protect well-being and safety.

Outcomes, such as improved mobility or health conditions showed clear, measurable improvements in people’s independence, confidence and overall health. This demonstrated the strong impact of the service’s proactive, personalised approach. Staff routinely shared learning from outcomes with the whole team, helping maintain high‑quality, evidence‑led care and driving continuous improvement. For example, noting when a person was unwell and recording follow up and actions taken to prevent illness worsening. Staff also reflected as a team following any health appointments noting when a person required a change to the way they were supported or supporting a person to access a suitable chair when they required a new reclining type of chair.

People experienced a warm, highly responsive service that supported both their practical and emotional needs. Thoughtful analysis of outcomes directly informed service development. For example, changing care visit times or tasks to better suit people, ensuring staff understood the value of simply spending time talking to people and embedding this practice in the culture of the service. People were also now included in the planning and creating of newsletters to ensure the information and puzzles were what they wanted. One person told us, “The [staff] talk and chat to me. We share stories and photos of our families. We celebrate birthdays together. The [staff] are very responsive to all my care needs including emotional support.”

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.