- Homecare service
Forget Me Not Home Care Ltd
Assessment report published 20 March 2026
Contents
Ratings
Our view of the service
Date of assessment: 15 to 30 January 2026. The service is a care at home service providing personal and social care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where staff do support people with personal care, we also consider any wider social care provided.
At the time of the inspection, the service was supporting 18 people with the regulated activity of personal care. This inspection was prompted by the age of the previous rating. We found the provider had maintained the extraordinarily high standards of care we found at the previous inspection.
People consistently experienced high‑quality, compassionate and person‑led care that had a profoundly positive impact on people’s lives. Staff demonstrated a good understanding of safeguarding, and people told us they felt safe, valued and protected. Risks, while not always fully recorded in care plans, were discussed during staff induction and fully understood in practice. Staff used their strong knowledge of people to support them safely while promoting choice, dignity and independence.
The quality of relationships between staff and people was outstanding. People and relatives consistently described staff as warm, respectful and “going above and beyond”. Staff listened meaningfully, involved people in every decision and adapted communication sensitively so everyone could contribute. This respectful, personalised approach helped people feel genuinely heard and in control of their care.
Care was delivered by a regular, compassionate and well‑led team who knew people extremely well. Visits were timely, reliable and shaped around what mattered most to people. Staff took proactive steps to support people’s health, well-being and independence, encouraging positive routines, meaningful activity and healthy lifestyles. Medicines were managed safely, with strong partnership working ensuring people received responsive clinical input when needed.
Outcomes for people were consistently positive. Monitoring showed clear improvements in well-being, confidence and independence, supported by skilled staff who noticed even subtle changes and acted quickly to keep people safe and well. Learning was embedded across the service, driving continuous improvement and innovation.
Leadership was a significant strength. The registered manager fostered an inclusive, transparent and compassionate culture where people, relatives and staff felt valued. People and staff felt confident to speak up, knowing concerns or ideas would be taken seriously and acted upon. Strong governance, effective communication and excellent partnership working ensured people received seamless, coordinated care.
People's experience of this service
People’s experience of care was consistently high. Without exception, everyone we spoke with described the service in very positive terms and told us the support they received had made a significant difference to their well-being, independence and quality of life. People repeatedly emphasised staff were compassionate, reliable and genuinely committed to delivering the highest standard of personalised care. People and their relatives expressed complete confidence in the service and told us they would unreservedly recommend it to others. They consistently described feeling safe, respected and valued, and spoke with warmth about the trusting relationships they had built with staff. Many people told us the level of care exceeded anything they had previously experienced or expected. A relative told us, “I am so happy with the [staff] and so is my [family member]. They go above and beyond in every aspect of care, support and consistency.” Another person said, “The care [staff] provide is so effective on every level.” Relatives praised the service’s organisation, stating, “The company have very effective systems in place.” People felt fully involved in decisions about their care and told us staff took time to listen and understand what mattered most to them. They valued the consistent communication, the respectful approach and the way staff adapted support to their individual routines, preferences and personalities. Several people described the service as “Exceptional” and highlighted the emotional reassurance and practical support staff brought to their daily lives. Feedback about the management of the service was overwhelmingly positive. People and relatives repeatedly spoke about the registered manager’s compassion, visibility and commitment to achieving the best possible outcomes. They told us the registered manager, “Always listens”, “Always acts quickly” and “Leads by example.” They felt this created a culture where kindness, dignity and respect were at the heart of every interaction. Many people expressed deep appreciation for the registered manager’s support, often commenting they could not speak highly enough of them and the difference it had made to their experience of receiving care. People experienced a service where their voices were central, their individuality was recognised and celebrated, and their outcomes continuously improved. The consistently excellent feedback demonstrated a deeply embedded culture of person‑led, compassionate and outstanding care.