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Head Office Good Also known as Office where all care is managed

Inspection Summary

Overall summary & rating


Updated 2 April 2020

About the service

Xtra Healthcare is a domiciliary care agency providing personal care to people living in their own homes. At the time of inspection four people were receiving personal care.

People’s experience of using this service and what we found

People were supported and cared for safely. Risk assessments were in place and reviewed regularly and as people’s needs changed. Staff understood safeguarding procedures. Safe recruitment practices were followed to ensure staff were suitable for their roles.

There were enough staff to meet people’s care and support needs. People were supported with their medicines and good infection control practices were in place.

People’s care files contained clear information covering all aspects of their care and support needs. Staff had a good understanding of people’s wishes and individual preferences. People’s personal preferences, likes and dislikes, communication needs and links with family were all considered within the care plans. Staff received training to meet people’s needs.

Where required, people were supported with their eating and drinking to ensure their dietary requirements were met. People were supported to use health care services when needed.

People received support from reliable, compassionate staff. Staff enjoyed working at the service and there was good communication and team work. Staff were caring in their approach and had good relationships with people and their relatives. People were treated with respect. Staff maintained people’s dignity and promoted their independence. Consent was sought before care tasks were undertaken.

The registered manager and management team monitored the quality of the service provided. They were aware of their legal responsibilities and worked in an open and transparent way. People and their relatives knew how to make a complaint.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was good (published 2 October 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per out re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 April 2020

The service was safe.

Details are in our safe findings below.



Updated 2 April 2020

The service was effective.

Details are in our effective findings below.



Updated 2 April 2020

The service was caring.

Details are in our caring findings below.



Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 2 April 2020

The service was well-led.

Details are in our well-led findings below.