Archived: Home From Home Care Services Ltd

Updated 17 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 August 2017 and was announced. We announced the inspection as the provider often spent time away from the service and we wanted to be sure they were available for the inspection. The inspection team consisted of a single inspector.

Before the inspection we reviewed the information we held about the service. This included any incidents the provider was required to tell us about by law and concerns that had been raised with us by the public or health professionals who visited people using the service. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke with a two care workers and the provider. After the inspection we contacted one person who used the service and two relatives of people who used the service by telephone to gather their views of the care they received. We looked at three care plans and other records which recorded the care people received. In addition, we examined records relating to how the service was run including staffing, training and quality assurance.

Updated 17 October 2017

The inspection took place on the 16 August 2017 and was announced.

Home from Home Care Services Ltd is a domiciliary care agency which provides personal care for 24 older people some of whom may be living with dementia. They provide care for people living around Holbeach and Long Sutton in the South of Lincolnshire. The service has moved office since our last inspection but the provider and the care provided to people is still the same.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People were offered choices in their every day lives.

The service was reliable and people were supported by a small group of staff who knew their needs. Appropriate checks were completed before staff were employed by the service. The rota systems supported staff to be on time for their visits and people were not kept waiting for care. People were involved in planning their care and records accurately recorded the care needed.

People were supported to choose their meals and where needed modified textured food was prepared. People were supported to have access to drinks. Both environmental and care risks were identified and where needed appropriate equipment was put in place. Medicines were safely administered and accurate records were kept.

Staff had received training in abuse and how to keep people safe. The provider’s systems ensured that people knew how to raise concerns and these were fully instigated.

Staff new people’s needs and were able to raise concerns if they became unwell. People were supported to access healthcare as needed.

The provider had effective systems in place to monitor the quality of care provided and to support their staff. People’s views of the service were gathered to drive improvements.