3 May 2013
During a routine inspection
The practice had a current contract with the NHS to provide NHS dental care to people. People could choose to pay for private treatment which was outside the agreed treatments of the NHS. Treatment could be arranged at a convenient time, and people told us they did not experience any lengthy delays. People could consider their treatment options and any costs involved and did not have to make a decision immediately.
The practice was managed effectively and the provider had systems in place to monitor the quality of service provision including seeking the views of people who used the service.
We spoke with three people who used the service and they were all complimentary about the treatment and support they received. One person said, "The care and treatment I get here is excellent."
As well as the registered manager we also spoke with the receptionist, a dentist, a dental therapist and a dental nurse. All of the staff confirmed that they felt supported by the provider. One staff member said, "This is a lovely place to work and the staff team is great."