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Archived: New Partnerships Care Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 July 2018

The inspection took place on the 4 June 2018 and was announced.

New Partnerships Care is a domiciliary care agency. It provides personal care to people living in their own houses and supported living. It provides a service to people with learning disabilities. There are currently 12 people using the service.

The service provides care and support to people living in seven supported living settings, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. Registering the Right Support CQC policy

The provider has recently appointed a new manager however they are not yet registered with the CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was safe. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. There were systems in place to minimise the risk of infection. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People’s needs were met by sufficient numbers of staff. Medication was dispensed by staff who had received training to do so.

The service was effective. People were cared for and supported by staff who had received training to support people to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough as to ensure they maintained a balanced diet and referrals to other health professionals were made when required.

The service was caring. Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people’s preferences of care. Staff always worked hard to promote people’s independence through encouraging and supporting people to make informed choices.

The service was responsive. People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis and also when there was a change in care needs. People were supported to follow their interests and participate in social activities. The registered manager responded to complaints received in a timely manner.

The service was not consistently well-led. The service had appointed a new manager who was now providing leadership. The new manager had a good overview of the service and had taken steps to put systems in place to monitor and review care.

Inspection areas

Safe

Good

Updated 6 July 2018

The service was safe.

People felt safe with staff. Staff took measures to assess risk to people and put plans in place to keep people safe.

Staff were only recruited and employed after appropriate checks were completed. The service had the correct level of staff to meet people�s needs.

People were supported with their medication.

Effective

Good

Updated 6 July 2018

The service was effective.

Staff received an induction when they came to work at the service. Staff attended various training courses to support them to deliver care and fulfil their role.

People�s food choices were responded to, and they were supported with their nutritional choices.

People were supported to access healthcare professionals when they needed to see them.

Caring

Good

Updated 6 July 2018

The service was caring.

People were involved in making decisions about their care and the support they received.

Staff knew people well and what their preferred routines were. Staff showed compassion towards people.

Staff treated people with dignity and respect.

Responsive

Good

Updated 6 July 2018

The service was responsive.

Care plans were individualised to meet people�s needs. People were supported to follow their interests and hobbies.

Complaints and concerns were responded to in a timely manner.

Well-led

Requires improvement

Updated 6 July 2018

The service was not consistently well-led

A manager had been in post for seven weeks at the time of our inspection they were not yet registered with the CQC.

The manager had taken steps to gain a clear overview of the service and care provided.

Staff were being supported to provide care.

There were systems in place to seek the views of people who used the service and others and to use their feedback to make improvements.

The manager had a number of quality monitoring processes in place to ensure the service maintained its standards.