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Archived: Allied Healthcare - Eastbourne

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 18 February 2014

During a routine inspection

People had been involved in initial assessments. We saw that people had signed consent in relation to sharing their information with other professional services, for example the local authority.

We found that care plans were personalised, and clearly documented the needs of people. Staff we spoke with were able to tell us about people they were providing care for, and felt that documentation was in place to inform them of people’s care needs. Some of the people we spoke with who used the service told us they were happy with the care they received. However concerns were expressed in relation to new care staff or those who had not visited before being unsure of their role. Issues were also expressed regarding cancelled visits, late arrival of care staff and lack of communication regarding changes to peoples visit plans and rotas.

Staff demonstrated a good understanding about how to recognise and report safeguarding concerns. All care staff had received safeguarding training.

Care staff had received supervision and appraisals. Staff told us that they generally felt supported by staff in the local office. However, on occasions they felt pressured to cover extra shifts. This included being contacted on their days off by the ‘on-call’ team, which was not locally based.

There were systems in place to assess and monitor the quality of service provided. Auditing systems were in the process of being updated, and complaints, accidents and incidents had been monitored and reviewed.

Inspection carried out on 7 November 2012

During a routine inspection

People we spoke with who used the service told us they were happy with the care provided. One person told us “All the carers I have are lovely, I can’t fault them.” Another told us “They are brilliant, it’s a shame they can be a bit late, it is not their fault, It is usually because they are stuck in traffic or have a long way to travel, but it does seem to happen a bit.” A relative spoken with told us that the family were very happy and had not had any concerns during the time their relative had been receiving care from the agency.

We found that care plans were personalised, and clearly documented the needs of people. Care was provided to meet individual needs. Medication policies and protocols had been followed, and staff were receiving appropriate training to provide care. The provider had appropriate systems in place to monitor and improve the service.

Inspection carried out on 11 January 2012

During a routine inspection

Not all of the people using the service were able to tell us about their experiences, however those who could told us they “could not fault the care provided” and “it was nice when they had the same carers” A relative spoken to told us “there was a minor issue a while ago, this was dealt with by the manager and now we are happy with the care” Everyone spoken to commented that if they telephoned the office they would be dealt with quickly and efficiently.