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Inspection report

Date of Inspection: 5 March 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 68.88 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 5 March 2014, observed how people were being cared for, talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People’s privacy, dignity and independence were respected.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them. We saw that PCP (Chelmsford) completed a pre-assessment with each person or their representative. These records showed that when people had been considering moving into the service their needs for care and support had been assessed. This meant people could be confident they would get the help they needed. One person commented: “The staff are open and approachable I feel safe in this environment.”

People were supported in promoting their independence and community involvement. A structured weekly calendar of activities included both group and one to one counselling sessions. People undertook their own cooking and cleaning of the house. One person commented: “I feel involved in the group and as an individual.”

People’s diversity, values and human rights were respected. We saw that arrangements were made for people to practice their religious commitments. PCP (Chelmsford) had a clear policy regarding culture and religion which was reviewed annually.