Archived: Rossefield Manor

Updated 28 October 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 21 September 2015 and the visit was announced. We gave the provider 48 hour notice of the inspection. We did this to make sure the registered manager would be at the service as sometimes the registered manager is out of the office supporting staff or visiting people who used the service. This inspection was carried out by two adult social care inspectors.

Prior to inspection we reviewed all the information held about the home. The provider had been asked to provide a provider information return (PIR). This is a document that provides relevant up to date information about the agency that is provided by the manager or owner of the agency to the Care Quality Commission.

During the inspection we went to Rossefield Manor and spoke to the registered manager and supervisor. We reviewed care records of three people that used the service, reviewed the records of four staff and the records relating to the management of the service. During the visit we spoke with three people who use the service six staff, two relatives and one volunteer.

Updated 28 October 2015

We undertook an announced inspection of Rossefield Manor (extra care housing) on 21September 2015. We gave the provider 48 hour notice of our visit to ensure that the registered manager of the service would be available.

Rossefield Manor is extra-care housing and provides personal care services to people in their own homes. At the time of our inspection 28 people were receiving a personal care service.

At our last inspection in September 2013 the service was judged to be meeting all of the regulations we inspected at that time.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff and people told us they were able to speak to the registered manager and supervisor if they had any concerns. The service completed spot checks on all staff on medication and observations on staff around the care of the people who they support. Formal supervisions were in place to look at support and training for all staff. This meant that people were supported in their role.

We felt staff understood how to help people make day-to-day decisions and were aware of their responsibilities under the Mental Capacity Act (2005).

Medicines were administered to people by trained staff and people received their prescribed medication when they needed it.

The people we spoke with all said that they felt safe in their home whilst care and support was provided.

Records we looked at and in our discussions with staff we found staff received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs.

People told us they were supported to eat and drink. Staff supported them to healthcare appointments when requested and provided personal care as required to meet people’s needs.

There were effective systems in place to monitor the quality of the service.

Rossefield Manor had a complaints procedure in place. People who used the service and staff knew how to complain. Complaints and compliments were dealt with in accordance with the provider’s policy.

There was an accident and incident file in place. The accidents had been recorded and actioned where required by supervisor and the registered manager.