The Care Quality Commission
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Archived: Cardinal Court Extra Care Sheltered Housing

Overall: Good read more about inspection ratings

Cardinal Walk, Beeston, Leeds, West Yorkshire, LS11 8HP 07891 278802

Provided and run by:
Leeds City Council

All Inspections

15 October 2015

During a routine inspection

The inspection took place on 15 October 2015 and was announced. We carried out an inspection in April 2013, where we found the provider was meeting all the regulations we inspected.

Cardinal Court is an Extra Care housing service with on-site domiciliary support for people who have physical and/or mental health difficulties. The service comprises of 18 individual flats.

At the time of the inspection, the service had a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s care and support needs were assessed and care and support plans identified how care and support should be delivered. People we spoke with told us they were very happy with the service they received and staff were kind and caring, treated them with dignity and respected their choices.

People who used the service told us they felt safe with the staff and the care and support they were provided with.

We found there were systems in place to protect people from risk of harm and appropriate recruitment procedures were in place. There were policies and procedures in place in relation to the Mental Capacity Act 2005.

We found people were cared for, or supported by, appropriately trained staff. Staff received support to help them understand how to deliver appropriate care. People told us they got the support they needed with meals and healthcare. We saw arrangements for medication were safe.

Systems were in place to monitor the quality and safety of service provision and we found there were appropriate systems in place for the management of complaints.

25 April 2013

During an inspection looking at part of the service

When we inspected Cardinal Court in January 2013 we found that the provider did not have reliable arrangements to ensure the care and welfare of the people who used the service. We also found that the provider did not have effective systems to monitor and assess the quality of the service.

Since our visit the provider had taken action to improve the service and ensure that peoples' needs were met and that the quality of the service was regularly monitored and assessed. Additional checks had been put in place to test the reliability of the alarm call system.

The provider had put in place a system of audits and checks to monitor and assess the quality of the service. Meetings were held with the people who used the service and there was opportunity for them to raise any concerns they had about the support they received.

We spoke with three people who used the service they told us that they did not have to wait for staff to respond to the alarm calls. They also said they were well supported by the staff. One said that the 'Staff are good to me, I can do what I want in my own house.' Another person told us that the 'Staff help me sort out my problems.'

14 January 2013

During a routine inspection

We spoke with the people who used the service, they told us that they enjoyed living at the home. They felt involved in the care and support they received and staff would always discuss changes to their care plan with them. We spoke with some of the relatives of the people who used the service and they told us that they felt their relatives were safe living in the home.

We saw that interaction between staff and the people who used the service was polite and considerate.

We looked at the care plans of the people who used the service. We saw that they were tailored to meet individual need but not all of them had been updated. There were no risk assessments in some of the plans.

The staff we spoke with told us that they enjoyed working at the home. They felt that the support they received from the management had improved over the past twelve months. They told us that the training was good and they had supervision every six to eight weeks. They told us that they could talk to the senior supervisor in between their supervision appointments.

The people who used the service told us that they felt safe living in the home and they would know what to do if they had any concerns regarding their safety. The staff we spoke with told us that they had training in safeguarding and they would know what to do if they had any concerns about the care being provided. We saw that there was a safeguarding and whistle blowing policy in place to support the staff.