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Inspection Summary

Overall summary & rating


Updated 18 October 2019

About the service

Hollybank is a residential and nursing care home providing care and support to older people some of whom are living with dementia. The service can support up to 49 people. No nursing care was being provided by the service at the time of this inspection. Accommodation and support was provided on two floors which were accessible by passenger lifts.

People’s experience of using this service

People and relatives spoke positively about their experiences and the quality of care and support offered. We were told and saw that staff were kind and were aware of the individual needs and preferences of people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The home promoted people’s choice and independence and ensured they had access to a range of activities and opportunities for engagement with the local community had increased. The monitoring of nutrition and hydration had significantly improved, and people enjoyed the homemade food offered. The home was visibly clean and tidy.

When taking on new staff the service ensured appropriate checks were carried out to check candidates’ suitability to work with vulnerable people. Ongoing training was provided to staff both face to face and online to help ensure they had the knowledge and understanding of their care and support responsibilities. Staff thought team work was good and were complimentary about the visible management team and felt they were supported in their role.

More information is in the full report.

Why we inspected: This was a planned inspection based on the rating of good at the last inspection undertaken in November 2016.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in accordance with our re-inspection programme.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 18 October 2019

The service was safe

Details are in our Safe findings below.



Updated 18 October 2019

The service was effective

Details are in our Effective findings below.



Updated 18 October 2019

The service was caring

Details are in our Caring findings below.



Updated 18 October 2019

The service was responsive

Details are in our Responsive findings below.



Updated 18 October 2019

The service was well-led

Details are in our Well-Led findings below.