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Inspection Summary


Overall summary & rating

Good

Updated 18 October 2019

About the service

Swann House is a domiciliary care agency. It is registered to provide personal care to people in their own homes. This service provided care and support to people living in a 'supported living' setting, so that they can live as independently as possible. At the time of the inspection visit the service supported 22 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received good quality, person-centred care. People felt safe living at Swann House with support from staff, who knew them well. People's care needs were assessed, and action was taken to reduce any risks. The registered manager recorded and monitored accidents and incidents to minimise the likelihood of a reoccurrence.

People were cared for by trained and competent staff who were fully supported by the registered manager in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Everybody spoken with was complimentary about the staff team and their caring approach.

People were involved in developing their care plans and making decisions. They were encouraged to maintain or regain their independence. Staff arranged communal social activities to help reduce loneliness and promote socialisation.

The registered manager monitored safety and quality through regular checks and audits.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 7 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 October 2019

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 18 October 2019

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 18 October 2019

The service was responsive.

Details are in our safe findings below.

Well-led

Good

Updated 18 October 2019

The service was well-led.

Details are in our safe findings below.