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Inspection Summary

Overall summary & rating


Updated 25 February 2020

About the service

Margery Girling House is a domiciliary care service providing personal care in a sheltered housing complex. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 34 people living in the complex and 31 of these people received personal care support. Some of these people were living with dementia.

People’s experience of using this service and what we found

People received a service which had systems to reduce the risks of avoidable harm and abuse. There were enough staff to provide people with the care they required. Recruitment of staff was done safely. People received their medicines safely and in lines with their needs and the service’s procedures. People were safeguarded by the service’s infection control procedures.

Staff received the training they needed to meet people’s needs effectively. Where people required support with their health and dietary needs, this was assessed and provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were caring and respectful. People’s rights to independence, dignity and privacy were promoted and respected.

People’s needs were assessed, planned for and met. People’s decisions about their care were valued and respected, this included their end of life decisions, where appropriate. There was a complaints procedure and people’s concerns and complaints were responded to and addressed.

There were systems to assess and monitor the service provided. Any shortfalls were identified and addressed to provide people with good quality care at all times.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 15 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 February 2020

The service was safe.

Details are in our safe findings below.



Updated 25 February 2020

The service was effective.

Details are in our effective findings below.



Updated 25 February 2020

The service was caring.

Details are in our caring findings below.



Updated 25 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 25 February 2020

The service was well-led.

Details are in our well-Led findings below.