Background to this inspection
Updated
17 October 2023
The inspection
We carried out this inspection under section 60 of the Health and Social Care Act 2008 (the act) as part of our regulatory functions. We checked whether the provider met the legal requirements and regulations associated with the act. We looked at the overall quality of the service to provide a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was completed by one inspector who visited the provider's office on 11 September 2023.
Service and service type
This service is a domiciliary care agency; it provides personal care to people in their homes. At the time of the inspection, 50 people were using the service.
Registered manager
This provider must have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, the quality and safety of the care provided, and compliance with regulations. At the time of our inspection, a registered manager was in the post.
Notice of inspection
This inspection was announced. We gave the provider notice of the inspection on 9 September 2023 to ensure they would be available to support the inspection process. Inspection activity started on 9 September. We visited the provider’s office on 11 September 2023.
Rating at our last inspection, the service was rated as Good. Published 3rd October 03/10/17.
What we did before the inspection
We reviewed the information we had received about the service since registration with CQC. We sought feedback from the local authority.
The provider was not asked to complete a Provider Information Return (PIR) before this inspection. A PIR is information the provider sends to us to give some key information about the service, what the service does well and improvements they plan to make.
What we did before the inspection We reviewed the information we had received about the service since it registered with CQC.
During the inspection
Following our visit to the office, we spoke with people using the service and their relatives to gain their views about the service. We spoke with 6 staff members, the area manager and the registered manager. We also spoke with 2 people using the service and 8 relatives of people using the service. We reviewed a range of records. We looked at various records relating to the management of the service, including policies and procedures. The inspection was completed on 18 September 2023.
Updated
17 October 2023
About the service
Eclipse Healthcare is a domiciliary care agency providing personal care and support to people in their homes. At the time of the inspection, 50 people were using the service.
Not everyone using the service received personal care; this helps with tasks related to personal hygiene and eating. It only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
Risks to people's safety and well-being were assessed. Staff had information to enable them to support people safely. Care plans were detailed with people's medical conditions, and all teams had completed training to allow them to help people safely.
Staff supported people in the least restrictive way possible and their best interest. The policies and systems in the service helped this practice.
The provider's recruitment policy was followed, and recruitment practices were safe. All staff had completed training and had a probation period to ensure suitability. This meant the provider only employed staff that were suitable, skilled, and competent.
Staff were knowledgeable about infection prevention and control. Personal protective equipment was available.
Staff supported people using the service with their medication after completing a risk assessment. This meant people were supported safely.
People and their relatives were involved in the assessment process to ensure that people's views and preferences were included in their care.
People were satisfied with their care, and support and told us they had no complaints and that ‘staff and management were very nice’.
Staff supported people in preparing meals and eating and drinking.
People received support in keeping with the principles of the Mental Capacity Act 2005 (MCA)
Where people expressed any concerns, the management ensured that action was taken.
People's privacy and dignity were respected, and they could express their views.
The provider had procedures to monitor and improve the service, including managing incidents, accidents, safeguarding, and complaints.
For more details, please see the full report, which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
The last rating for the service was rated good (published 03 October 2017).
Why we inspected
This inspection was prompted by a review of information we held about the service.
Follow up
We will continue to monitor information about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.