Senacare Ltd

Updated 18 September 2025

Date of Assessment: 27 October 2025 to 14 November 2025. Senacare Ltd is a domiciliary care service. It provides support and personal care to older people living in their own homes, some of whom live with dementia. At the time of our assessment there were 96 people receiving personal care.

The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating.

We conducted this assessment due to the length of time since our last assessment.

At the last inspection in March 2019, the overall rating for the service was good. At this assessment, the overall rating for the service has remained good.

During this assessment, we found a breach of legal regulation relating to safe care and treatment. Appropriate risk assessments were not always in place for people, therefore there was a risk that staff did not always have suitable guidance to help minimise potential risks to people. We have asked the provider for an action plan in response to these concerns.

Safeguarding procedures were in place to help protect people from abuse and poor care. People were supported by staff who were safely recruited. Staff had completed relevant training which gave them the qualifications, skills and experience to safely support people. People were treated with kindness and compassion. People received care from staff who were caring and had a good relationship with them. Staff respected people’s privacy and dignity.

An electronic system was in place to monitor medicines administration. Staff said they felt supported by the registered manager and felt valued working at the service.

Governance systems were in place to help monitor care provision. We noted these were completed regularly but found there were occasions where they lacked detail. We raised this with the registered manager who was receptive to our feedback and said that they would take appropriate action.

The service sought feedback from people and relatives as part of their quality monitoring to help ensure people were satisfied with their care and identify issues without delay.

The culture in the service was positive. The registered manager was open and transparent and welcomed feedback. Staff worked collaboratively with external professionals to assess, monitor and meet people’s healthcare needs.

Updated 18 September 2025

During this assessment, we spoke with 7 people who received care and support and 17 relatives. Feedback obtained was consistently good about the care and support people received and the overall running of the service.

People felt safe with how their care and support was arranged, delivered and monitored and this was confirmed by relatives we spoke with. People and relatives told us care staff were caring and supportive. A person said, “In a few words – kind, they will do anything for me.” Relatives told us they found care staff to be supportive and empathetic. A relative said, “We’ve got implicit trust in them.” Another said, “They’ve been an absolute god send. They earned our trust, met our needs and are really nice to work with.”

The registered manager had fostered a positive culture and worked with external health and social care professionals to help ensure people’s health and wellbeing was maintained and they received continuity of care.

People’s care was provided in accordance with their individual needs from a team of consistent staff who knew them well. This provided continuity in their care arrangements. A relative said, “[My family member] has got a team of carers and they get on with them all. They know and understand each other.” Another relative told us, “There’s just a small group of them. [My family member] looks forward to them coming – they are happy.”

Feedback about the management of the service and the quality and standards of care provided was positive. People and their relatives felt able to complain and were confident that if they did, appropriate action would be taken, and improvements would be made.

We spoke with 13 staff which included the director, registered manager, office staff and care staff. Staff told us they were well supported by management. They told us there was a positive morale amongst the team and they worked well together to support people effectively.

We obtained feedback from 1 external professional as part of this assessment. Feedback obtained was positive and no concerns were raised.