24 July 2017
During a routine inspection
People were protected from risks to their health and wellbeing and were protected from the risk of abuse. Safe recruitment practices were followed before new staff were employed to work with people. Checks were made to ensure staff were of good character and suitable for their role.
Staff received training and supervision to enable them to do their jobs safely and to a good standard.
People were treated with respect and their privacy and dignity was promoted. People said their care workers were kind and caring. Staff were responsive to the needs of the people they supported and enabled them to maintain their independence as much as possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. We have made a recommendation about improving communication detail within peoples care plans to protect and support their rights to make their own decisions.
People received support that was individualised to their specific needs and reflected their likes, dislikes and preferences. People's equality and diversity needs were identified and incorporated into their care plans. Their needs were monitored and care plans reviewed regularly or as changes occurred. People's health and well-being was assessed with measures put in place to ensure people's needs were met in a person centred way.
Medicines were managed well and staff handling medicines were only allowed to do so after completing their training and being assessed as competent. Where included in their care package, people were supported to eat and drink enough.
People benefitted from receiving a service that was managed well. Quality assurance systems were in place and being reviewed by the manager to improve the quality of monitoring the care and support being delivered and the running of the service.