The Stansted Surgery

Updated 5 February 2018

The registered provider for this service is The Stansted Surgery. This provider operates under a General Medical Services (GMS) contract. The practice is located in the Castle Maltings Centre, in Stansted Mountfitchet.

This practice is a teaching practice and will have medical students from 2018. Medical students may observe patient consultations and examinations with the patient’s consent. They also provided work experience for sixth form students interested in a career in medicine.

The practice provides services for a slightly higher than national average number of 0-18 year olds. There are fairly low levels of income deprivation affecting both children and older people.

Updated 5 February 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at The Stansted Surgery on 20 December 2017 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Some patients found it difficult to use the appointment system and reported that they were not able to access care when they needed it; however, the practice was aware of this and was changing the appointments structure from the New Year.
• There was a strong focus on continuous learning, improvement and staff development at all levels of the organisation.
• Prescription stationery was not always stored securely.
• The practice had identified a low number of patients who were carers.

The areas where the provider should make improvements are:

• Improve the identification of carers.
• Improve security of clinical rooms.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018