Archived: Allied Healthcare - Doncaster

We found people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People we spoke with confirmed they were involved in reviewing their care and treatment.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People who used the service were complimentary about the way care and support was organised. Most people told us the same staff arrived for each visit, varying only to cover sickness and holidays. This ensured there was continuity of care.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People we spoke with said they felt safe with staff and were able to raise concerns with the agency if required.

People were protected from the risk of infection because appropriate guidance had been followed. Staff we spoke with were able to demonstrate an awareness of their responsibilities for infection prevention and control. They told us they had received training

in infection control procedures.

There were enough qualified, skilled and experienced staff to meet people's needs. Most People we spoke with were very complimentary about the staff. One person said, "I can't speak highly enough of my care worker, she is one in a million, she does everything I ask and never leaves without asking if I am comfortable and if there is anything else she can do for me." Other people said the care staff were "Outstanding", "Very kind and considerate" and "Excellent, couldn't ask for more."

There were suitable arrangements in place to ensure staff received appropriate professional development. Staff had completed relevant training to enable them to deliver care to people safely and to an appropriate standard. People we spoke with said the staff were well trained and capable to meet people's needs.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Evidence showed people's privacy, dignity and independence were respected. We found people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People we spoke with confirmed they were involved in reviewing their care and treatment.

We found people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People told us they felt safe in the care of the staff.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Evidence showed staff had received appropriate professional development, training and supervision. People we spoke with confirmed staff treated them with respect and had the skills to meet their needs.

We found the provider had an effective system to regularly assess and monitor the quality of service that people received. People told us if they had any concerns they could contact the office and these would be acted upon.