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Inspection Summary


Overall summary & rating

Good

Updated 9 August 2019

ICare Resource Limited provides personal care to adults living in their own homes. At the time of our inspection, the service provided personal care to 58 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider made improvements to the service following our last inspection. Medicine's records were available and there were no gaps in them. The provider had monitored and audited aspects of the service to identify and address shortfalls to ensure people received safe care.

Feedback from people, relatives and staff was obtained through various means. The registered manager listened to people and operated an open and transparent service.

People were protected from the risk of harm. The provider had a policy on adult safeguarding and staff knew who to contact if they became aware of a person being abused. People had risk assessments which identified possible risks and how to manage them.

Except in emergency cases, people's needs were assessed by staff before they started using the service. For people referred to the service on an emergency bases, staff received their care plans in advance so they knew how to support them. Care plans were personalised and included people's specific needs such as their religion, culture and communication needs. Staff understood equality and diversity and knew that any discriminatory practices were not tolerated.

Staff supported people who needed help with meals. The meals met people's dietary requirements.

Staff worked with other professionals to support people to have access to social and healthcare services.

Staff felt supported in their roles. They received supervision and training which enabled them to develop their knowledge and skills. Staff recruitment processes were robust ensuring that suitable staff were employed at the service. There were also enough staff to provide care and support people needed.

Staff were kind, compassionate and caring. They treated people with respect and dignity by giving them choice and promoting their independence.

The registered manager was open to ideas from people, relatives, staff and others and was committed to making improvements. There was a complaints procedure in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 3 August 2018) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 August 2019

The service was well-led.

Details are in our well-led findings below.