Essex and Suffolk Quality Care Ltd

Updated 21 October 2024

Essex and Suffolk Quality Care provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 37 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At our last assessment on 19 May 2022, we found the provider was in breach of the regulations in relation to person centred care, safe care and treatment, safeguarding people from harm, good governance and safe recruitment. We carried out an announced on-site comprehensive assessment on 14 May 2025, offsite activity started on 12 May 2025 and ended on 20 May 2025 to review improvements made since the last assessment. We found the provider had made improvements in all areas and was no longer in breach of the regulations. The registered manager now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people.

Updated 21 October 2024

People and their relatives were happy with the support they received from the service. Comments included, “The service is very good across the board. The staff are very professional” and “I get a very good service each day as the staff are now my friends.” People told us they were involved in planning their care and support and felt safe with staff supporting them. Staff were kind and caring and treated people with respect and they received their calls at the scheduled times. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.