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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 2 October 2019

About the service

Abicare is a domiciliary care agency. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Processes and systems were in place to protect people from the risk of abuse, staff understood what to report and how. Incidents were reported and reviewed and any learning for staff was shared. Staff assessed potential risks to people and these were managed safely. There were sufficient, suitable staff to provide people’s care. The provider took prompt and effective action during the inspection to address issues in relation to staffing records. People’s medicines were properly and safely managed by trained staff. People were protected from the risk of acquiring an infection.

People’s care was assessed to establish their care and support needs. Staff were well supported within their role, through their induction, training and on-going support. Staff ensured people received sufficient food and drink for their needs. Staff made sure people’s healthcare needs were identified and appropriate referrals were made. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect. People were supported to express their views about their care and their wishes were respected. People’s privacy and dignity were respected and promoted during the delivery of their care.

People received personalised care that was responsive to their needs and preferences. Processes were in place to enable people to raise complaints and these were responded to, in order to improve people’s experience of the care provided. The service was not providing end of life care but training was available to staff if required.

There was a positive culture within the service. The provider had put in extra management for the service and staff felt well supported in their role. There was good communication with people and staff. There was a shared understanding of risks and regulatory requirements. Processes were in place to engage people and staff with the service and to seek their views, which were used to drive service improvements. Processes were in place to ensure the provider had oversight of the performance of the service. The service worked in co-operation with key organisations to ensure the safe and effective delivery of people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 16 October 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 2 October 2019

The service was well-led.

Details are in our well-led findings below.