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Lifelong Home Care Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 16 May 2018

This inspection of Lifelong Home Care Services Limited was announced and took place on 11 and 13 April 2018. This was the first inspection of Lifelong Home Care Services Limited since registering with the Care Quality Commission (CQC) in April 2017.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to six older adults.

There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found that staff had been recruited safely. The staff we spoke with were aware of how to safeguard adults at risk and how recognise and report abuse. A small and consistent team of care workers supported people. This ensured that people knew their care workers well and felt comfortable with them providing personal care at their home. Relatives confirmed they were happy with the care workers who supported their family members.

People received care that reflected their needs, risks and preferences. Staff had received appropriate training and support from their line manager. Relatives said that staff had the knowledge and skills to meet people's needs. Where required, people received support with eating and drinking. All people had capacity to make independent decisions. Staff told us if people lacked the capacity to make decisions about their care, they would consult with relatives, friends or social services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way. The policies and systems at the service supported this practice.

Staff respected people's privacy and dignity and encouraged them to be as independent as possible. Where appropriate, relatives had been consulted about people's care and were updated by staff regularly. The service ensured that people’s requests for particular care workers to match people’s cultural background was respected.

Care records were detailed and person centred and reflected people’s needs, likes and dislikes. Since registering with the CQC, the service did not receive any formal complaints. People who used the service and relatives told us that they would raise concerns with the registered manager.

The service had a registered manager in post. People who use the service, relatives and care workers told us they were happy with how the service was being managed. The registered manager had sought regular feedback from the people supported, relatives and staff about the care and support provided. A high level of satisfaction had been expressed about most areas of the service. Audits were completed and were effective in ensuring that appropriate levels of quality and safety were maintained at the service.

Inspection areas

Safe

Good

Updated 16 May 2018

The service was safe. People told us they felt safe when staff were providing them with care and support.

Staff knew the correct action to take if they witnessed or suspected abuse.

The recruitment of staff was safe and there were sufficient staff to provide people with the care and support they needed.

Care records showed that risks to people's health and well-being had been identified and plans were in place to help minimise the risk.

Effective

Good

Updated 16 May 2018

The service was effective. People’s needs were assessed prior to accepting the care package.

People told us the service was reliable and staff had enough time to provide people with the support they required.

Staff received the induction, training, supervision and support they needed to help ensure they provided effective care and support.

People's rights and choices were respected. The provider was meeting the requirements of the Mental Capacity Act 2005 (MCA). Staff gained people's consent before care or support was provided.

Caring

Good

Updated 16 May 2018

The service was caring. People who used the service told us the staff were helpful, kind and friendly.

Care workers we spoke with took pride in the person centred and caring approach of the service they provided.

Care workers and the registered manager had detailed knowledge of people and were able to tell us what was important to the people. They knew their likes, dislikes, and the support they required.

Responsive

Good

Updated 16 May 2018

The service was responsive. Care records were person centred and contained information about people's needs and wishes. They provided staff with the information they needed to support people appropriately.

People who used the service and relatives told us they had been involved in preparing the care plans.

While the service did not receive any formal complaints. There was a suitable complaints procedure for people to voice their concerns. People were confident any concerns they had would be dealt with quickly.

Well-led

Good

Updated 16 May 2018

The service was well-led. People who used the service said the service was well managed and well organised.

Care workers said they enjoyed the working for the service and felt supported in their roles.

The registered manager and care workers were enthusiastic and committed to providing a good quality person centred service.

We found there were systems in place for assessing, monitoring and reviewing the service.