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Your Life (Northallerton) Good

Inspection Summary


Overall summary & rating

Good

Updated 6 March 2019

About the service: Your Life (Northallerton) is an extra care housing facility. They provide personal care support to people in their own homes. The service was providing personal care to five people aged 65 and over at the time of the inspection.

People at Your Life (Northallerton) lived in apartments that were situated in the grounds. People had access to a restaurant, communal areas and a garden.

People’s experience of using this service: People told us they were happy and felt staff had an excellent understanding of their care and support needs. Support was delivered in safe way by staff who had the skills, knowledge and relevant training.

People received support at a time they preferred from a consistent team of staff. They were treated with dignity and respect and their independence was promoted. Staff understood the importance of social interaction and this was encouraged.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Choices people made were respected.

Systems were in place to continuously monitor and improve to ensure people received a good quality service. People were clearly at the heart of everything and regular feedback on the service provided was requested. People described a high level of satisfaction with the service provided.

People and staff spoke positively of the management team. The service was well-run by a registered manager who was passionate about ensuring people received the support they required. There were good links with the local community and other professionals to promote and improve people’s health.

More information is in the Detailed Findings section below. For more details, please see the full report which is on the Care Quality Commission's (CQC) website at www.cqc.org.uk.

Rating at last inspection: At the last inspection the service was rated Good. (Report published 3 August 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 6 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 6 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 6 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 6 March 2019

The service was well-led.

Details are in our Well-Led findings below.