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Business Services Bromley Good Also known as AA Nursing Care Limited

Inspection Summary


Overall summary & rating

Good

Updated 6 December 2019

Business Services Bromley is a domiciliary care service providing personal care to people living in their own homes. The service was supporting five people at the time of this inspection.

People’s experience of using this service and what we found

Risks to people had been assessed and staff had guidance to follow on how to manage identified risks safely. There were sufficient staff deployed by the service to meet people’s needs. The provider followed safe recruitment practices. Staff were aware of the action to take to reduce the risk of infection. People’s medicines were safely managed. Staff were aware to report any incidents or accidents which occurred. The registered manager reviewed incident and accident information for learning, to reduce the risk of repeat occurrence.

People’s needs were assessed when they started using the service. They were involved in the planning of their care and their care plans identified their individual needs and preferences. Staff were supported in their roles through training, supervision and an annual appraisal of their performance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain a balanced diet and had access to a range of healthcare services when needed. Staff worked with other agencies to ensure people receive effective support. People were protected from the risk of abuse because staff were aware of the action to take if they suspected abuse had occurred. Staff treated people with care and kindness. They respected people’s privacy and treated them with dignity. People were involved in decisions about the support they received.

The provider had a complaints procedure in place and people expressed confidence that any issues they raised would be dealt with appropriately. Staff spoke positively about the support they received from the registered manager and told us they worked well as a team. The registered manager demonstrated a good understanding of the responsibilities of their role. The provider had systems in place for monitoring the quality and safety of the service. They also sought people’s views on the running of the service in order to help identify potential areas for improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 9 November 2018) at which we identified three breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 6 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 6 December 2019

The service was well-led.

Details are in our well-Led findings below.