Alexandra Court Residential Home

Updated 15 May 2026

Date of Assessment: 15 July to 22 July 2026. We carried out this assessment because a significant period had passed since the service was last inspected.

Alexandra Court is a residential care home registered to provide accommodation and personal care for up to 24 people aged 65 and over. At the time of our assessment, 22 people were living at the service.

People’s needs were assessed using recognised tools, and personalised care plans reflected their individual needs, preferences, and desired outcomes. People were involved in planning and reviewing their care, and staff worked closely with healthcare professionals to ensure changing needs were identified and responded to promptly, supporting positive health and wellbeing outcomes.

The provider promoted a positive safety culture, with risks assessed and managed in a way that supported people to remain safe while maintaining their independence. Staff demonstrated a good understanding of safeguarding responsibilities and worked collaboratively with external professionals to deliver safe and coordinated care. Although two incidents had not been submitted through the CQC notification process, the provider responded promptly to feedback and implemented actions to strengthen oversight and reporting arrangements.

People were treated with kindness, dignity, and respect by staff who knew them well and provided care that reflected their preferences, routines, and personal choices. People were encouraged to make decisions about their care, maintain independence, and remain involved in aspects of daily life that were important to them. Relatives, where appropriate, were involved in planning and reviewing care, helping to ensure support remained responsive to people’s wishes.

There were effective systems in place to monitor the quality, safety, and effectiveness of the service. Regular audits, feedback mechanisms, and incident reviews supported ongoing improvement, while staff described managers as visible, approachable, and supportive. The provider demonstrated a commitment to learning and continuous improvement, promoting a culture of openness, accountability, and person-centred care.

Updated 15 May 2026

People and their relatives spoke very positively about the service, describing staff as caring, attentive, and responsive. People consistently told us they felt safe, well supported, and reassured by the presence of staff throughout the day and night. Feedback demonstrated confidence in staff knowledge and skills, helping to ensure people received safe, effective, and person-centred care.

People and relatives were complimentary about the welcoming atmosphere within the home. Mealtimes were observed to be relaxed, social, and enjoyable, with people offered meaningful choice and support in a respectful manner. Relatives valued opportunities to share meals with their loved ones, helping to maintain important relationships and promote wellbeing.

People enjoyed a range of meaningful opportunities tailored to their interests and abilities, supporting them to remain active, engaged, and connected with others. People praised the enthusiasm and commitment of the Activity Lead.

People were also positive about the additional measures taken during periods of hot weather, including the provision of cold drinks and refreshments, demonstrating a responsive approach to maintaining comfort, hydration, and wellbeing.