Sheffield Supported Living

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relatives said staff were kind, caring and respectful and they were happy with the care provided. One relative commented, I know [family member] is safe, happy, and being well looked after. It’s [family member] home.” Another relative told us, “I am very happy with their supported living. I would love to live there when my time comes.”

During our inspection, we spent time observing interactions between staff and people living at the home. Staff had built positive relationships with people, and they demonstrated care in the way they communicated with and supported people. Consistently people were cared for by staff who were kind, patient and respectful. Staff shared conversation with people and were attentive and mindful of people's well-being. People were always addressed by their preferred names and staff knew them well. People were relaxed in the company of staff. This showed people were treated respectfully.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff told us they knew people well and spoke positively about treating people as individuals. People were cared for people in line with their individual needs and wishes.

People had the opportunity to try new experiences, develop new skills and gain independence, for example, staff supported people to seek paid or voluntary work and educational courses.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s plans focussed on promoting independence and people and their friends and family had been involved in developing support plans so their wishes and opinions could be respected. Staff promoted independence and offered choices with meals and activities. People participated in activities such as swimming, meals out, day centres, visiting pubs and parks. Other popular events like trips to the coast and going shopping into town were also planned regularly. People were supported by staff or their families to go on holiday.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were confident in reporting concerns to the registered manager and said they would be listened to. One relative told us, “I have no worries or complaints about them [staff]. Staff responded to people in a timely manner and there were staff available to assist people when they needed support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Overall, the staff we talked with said very well supported in their roles and said they were able to approach any member of the management team when they needed support or guidance.