- Homecare service
Sheffield Supported Living
Assessment report published 29 July 2025
Contents
Ratings
Our view of the service
Date of assessment: 2 June to 10 June 2025. Sheffield Supported Living Service provides personal care to people living in a 'supported living' setting, so they can live as independently as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service provides support to adults with learning disabilities and autistic people. At the time of the inspection there were 44 people using the service who received personal care from 7 supported living schemes across Sheffield and Rotherham.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found breaches of regulations in relation to safe care and treatment and good governance.
Right Support: People's medicines were not always managed safely. People living at the home each had unique and complex health needs and staff mostly knew people and understood risks to people. However, in some people's care plans and risk assessments the information was unclear or lacked the detail required to robustly guide staff on safe and appropriate care. People were safeguarded from abuse. There were enough suitably skilled staff to support people. People had their needs assessed and were supported to maintain their health. Staff communicated with people in ways that met their needs. People were mostly supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, records relating to consent and capacity needed improving.
Right Care: People received person-centred care that promoted people's dignity, privacy and human rights. Staff recognised and responded to changes to individual's needs. Staff were kind and caring and treated people with respect and dignity. We saw staff treated people with kindness and patience. People had access to meaningful activities and support plans were person centred.
Right Culture: Governance arrangements were not as effective or reliable as they should be. Quality audits were in place; however, managers had not always ensured all actions identified in quality audits were followed through, and sustainability was embedded into the service.
People's experience of this service
People told us they felt safe, had lots of friends, and liked the way staff supported them. One person told us they liked living where they lived, and they felt safe around staff. A family member said, “The staff are fantastic, they are really lovely. Very professional and very caring.” Relatives said their family members were safe and well looked after. They found staff to be friendly and approachable. A family member told us, “The quality of care 24/7, 7 days a week is amazing.” Another family member said, “I am confident [relative] is being looked after well.”
Family members told us they had no complaints about the service. A family member said,” [Relative] has lived there since September last year and has settled in well. There has been no concerns or safeguarding.” Another family members said, “We feel really lucky that [relatives] is in this place. We couldn’t be happier.”
People appeared to be comfortable with staff. We observed people laughing and joking with staff while they were being supported to make their breakfast or preparing to go out. People told us about staff and why they liked them.
People took part in activities they enjoyed, and people’s preferences and choices were respected. People’s rooms were personalised, reflecting their choices and interests. One person told us how they loved football training and playing football on Sundays, going to the cinema, shopping, and nights out at a club. They also told us how they had enjoyed a trip to London to see Wembley and watch a tribute band.
People’s preferences were respected by staff, and they advocated for people to prevent them being discriminated against. Relatives told us staff had worked hard to support their family members to gain access to the healthcare they needed.