We carried out a review of the data available to us about Eros Crescent on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eros Crescent, you can give feedback on this service.
Eros Crescent is a residential care home providing personal and nursing care to four people who have a learning disability and/or mental health needs in a small residential property.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People were protected from the risk of abuse and had risks to their safety assessed and plans put in place to reduce them. People were supported by enough safely recruited staff. People had their medicines as prescribed and were protected from the risk of cross infection. Where incidents occurred, there were systems in place to learn from these.
People had their needs assessed and care plans were put in place to meet them. People were supported by staff that received training in their role and staff received support in their role. People were supported to maintain a healthy diet and received support to access health professionals when needed. People received consistent support and had an adapted environment which met their needs.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by caring staff and they had formed good relationships. Staff encouraged people to make choices for themselves and people were supported to maintain their independence.
People had their communication needs met and staff understood people’s preferences. People were supported to undertake activities of interest and were supported to make complaints which were responded to.
There were systems in place to monitor the service and these were effective in identifying areas for improvement. People and staff were involved in the service and there was a learning culture in place. Partnership working was in place and staff engaged with other health professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 29 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
66 Eros Crescent is registered to provide care and accommodation for up to four people who have a learning disability and/or mental health needs. At the time of our inspection, three people were using the service.
There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe and staff knew how to recognise and report abuse. People’s risks were assessed and managed individually to promote their safety and wellbeing.
There were enough staff to safely meet people’s needs. People received their medicines when they needed them and there were systems in place to ensure that medicines were stored, managed and administered safely.
Staff were trained and supported to give them the skills to support people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the provider’s policies and systems in the service supported this practice. When they were unable to do this, staff had the knowledge to ensure that decisions were made in line with current legislation and guidance.
People had enough to eat and drink and were offered choice and flexibility about their food and drinks. They were encouraged to stay healthy and had access to health professionals when they needed them.
People were treated with kindness and compassion by staff who knew them well. People’s privacy was respected and they were encouraged to be independent and participate in the running of the home and the local community.
People received care that met their preferences and they were encouraged to follow their interests. Staff knew people's preferences and people's care plans contained detailed information to enable staff to support them how they wanted to be supported.
People felt able to raise any concerns or complaints and there was a procedure in place to ensure complaints were addressed.
There was a friendly and positive atmosphere at the home and staff enjoyed working there. Staff felt supported by the registered manager and other managers.
The registered manager and staff completed quality checks and acted upon any issues identified to ensure that continual improvements were made where required.