You are here

We are carrying out a review of quality at Event Medical Services. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Updated 30 August 2019

Event Medical Services is operated by Event Medical Services Limited. The service provides emergency and urgent care at events, including for sporting and music events. Event Medical Services can also transport patients from events to hospitals.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Event Medical Services provides services to patients taking part in or attending a sport or cultural event. These types of arrangements are exempt by law from CQC regulation. Therefore, at Event Medical Services the services provided to patients taking part in or attending a sport or cultural event were not inspected.

Event Medical Services can also transport patients from events to hospitals. Arrangements to provide these services were inspected. We inspected this service using our comprehensive inspection methodology. We carried out a focused, unannounced inspection on 10 April 2019, following specific concerns identified.

Due to this being a focused inspection, we did not inspect all five domains (safe, effective, caring, responsive and well led) and we did not rate the service. We inspected the safe, effective and well-led domains, specifically key lines of enquiry relating to: mandatory training; safeguarding; cleanliness, infection control and hygiene; staffing; medicines; competent staff; culture within the service; governance; and management of risk, issues and performance.

We inspected the service’s headquarters, including the garage, storage areas and two ambulances. We reviewed staff files, training records, rotas, and company policies and procedures. We spoke with two of the company directors.

We found the following areas where the service provider needed to improve:

  • The service did not have robust arrangements in place to ensure staff were fit and proper for their role, with the right skills, training and experience to keep people safe from avoidable harm and to provide the right care and treatment. Appropriate records were not kept and there was no process in place for managers to review performance of events staff.

  • We were not fully assured the service had staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and to provide the right care and treatment. The service did not provide specific mandatory training for staff employed to work at events and managers did not always check all staff met mandatory training requirements to deliver a safe service.

  • We were not assured that the safeguarding arrangements in place were effective or that safeguarding concerns were appropriately reported and referred.

  • We were not assured the service systematically improved service quality and safeguarded high standards of care. We found the service had failed to comply with its own policies and some policies and records were insufficient.

  • We were not assured that risks to the service, patients and staff, were properly identified, monitored and mitigated.

However we also found the following areas of good practice:

  • The ambulance vehicles we inspected were clean and well maintained. The service controlled infection risk and had an infection prevention and control policy in place.

  • The service had a medicines policy which it followed when giving, recording and storing medicines.

Following this inspection, we told the provider that it must take some actions to comply with the regulations and that it should make other improvements, even though a regulation had not been breached, to help the service improve.

We also issued the provider with one requirement notice relating to emergency and urgent care, Regulation 19 Fit and Proper Persons, for the purposes of a regulated activity of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Details are at the end of the report.

Ann Ford

Interim Deputy Chief Inspector of Hospitals (North), on behalf of the Chief Inspector of Hospitals

Inspection areas

Safe

Updated 30 August 2019

Effective

Updated 30 August 2019

Caring

Updated 30 August 2019

Responsive

Updated 30 August 2019

Well-led

Updated 30 August 2019

Checks on specific services

Emergency and urgent care

Updated 30 August 2019

The service provides emergency and urgent care at events including sporting and music events.

We looked at specific issues relating to the safe, effective and well-led domains and we found areas where the provider needed to improve in relation to safe recruitment of competent staff, governance and safeguarding arrangements.

The service was not rated due to this being a responsive inspection.