Background to this inspection
Updated
13 August 2018
The Wilberforce Surgery is located at 6-10 Story Street, Hull, North Humberside, HU1 3SA. The practice is an inner-city service situated in the centre of the City of Hull within a multi-occupancy health centre. It has approximately 3,544 patients mainly from a white British background. The practice is in an area measured as having high levels of deprivation and is scored as one on the indices of deprivation. Practices with high levels of deprivation typically have more need for health care services. The location provides accessible facilities and has public car parking spaces on the practice site and within the city centre.
The practice website can be found at:
The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.
The Wilberforce Surgery is situated within Hull Clinical Commissioning Group (CCG) and provides services under the terms of a general medical services (GMS) contract. This is a contract between general practices and NHS England for delivering services to the local community.
The practice has two GPs one of whom is male and one female. The practice also arranges for further consultations by regular locum GPs. There is one practice nurse and two Health Care Assistants (HCA). They are supported by a practice manager, reception and administrative staff. The practice also contracted a dedicated recovery case manager to review specific substance and alcohol misuse cases with patients.
The practice is open between 8am to 6.30pm Monday to Friday. Appointments are available from 9.30am to 12pm and 2pm to 4.30pm on a Monday. 9.30am to 12pm and 2.30pm to 5pm on a Tuesday. 9am to 1pm on Wednesday. 9am to 11.30am and 2pm to 4.30 pm on a Thursday and a Friday.
The practice has opted out of providing out-of-hours services to their own patients and refers them to the Out of Hours service via the NHS 111 service, which is provided by City Health Care Partnership CIC.
Updated
13 August 2018
This practice is rated as good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at The Wilberforce Surgery on 27 June 2018 as part of our inspection programme. At our previous inspection on 23 August 2017 the overall rating for the practice was requires improvement. The full comprehensive report from the August 2017 inspection can be found by selecting the ‘all reports’ link for The Wilberforce Surgery on our website at . We conducted a further comprehensive follow-up inspection visit on 27 June 2018 and found improvements had been made. The report on the June 2018 inspection can be found by selecting the ‘all reports’ link for The Wilberforce Surgery on our website at
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At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them, and improved their processes.
- The practice had systems in place to minimise risks to patient safety.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- The practice had thoroughly reviewed the effectiveness and appropriateness of the care it provided. They ensured that care and treatment was delivered according to evidence- based guidelines and best practice.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- The practice organised and delivered services to take account of individual and cultural patient needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- Information about services and how to complain was available. Improvements were made to improve the quality of care as a result of complaints and concerns.
- There was a strong focus on improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Although patient feedback is being sort in other ways the practice should explore ways of introducing and implementing a patient participation group (PPG) to drive improvement.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
People experiencing poor mental health (including people with dementia)
Updated
13 August 2018