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Inspection Summary


Overall summary & rating

Good

Updated 26 April 2018

This announced inspection took place on 6 and 8 March 2018.

Sahan Cares C.I.C provides a domiciliary care service for adults with a range of needs. The service offers support to people who require help with day to day care and support including personal care, meal preparation, light housework, shopping, outreach services and companionship. At the time of our inspection there were 81 people receiving personal care.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People said they felt safe using the service and staff knew the action to take to safeguard people from the risk of abuse. Recruitment procedures were in place and being followed to ensure only suitable staff were employed. There were enough staff to meet people’s needs. Risks were assessed and identified so action could be taken to minimise them. Infection control procedures were being followed. Staff knew how to support people with their medicines so that they received them safely. The provider was open to learning from events to improve practice.

People’s needs were assessed and care was planned to meet their care and support needs. Staff completed a recognised induction training in health and social care and received ongoing training, to gain the skills and knowledge to care for people effectively. Where required people were supported with their dietary needs and with accessing healthcare services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were happy with the care and support they received and found the staff to be very caring. Staff understood people’s individual care and support needs and worked with them to meet these. Staff were kind and respectful and maintained people’s privacy and dignity. Religious and cultural needs were identified and staff understood people’s needs and wishes and respected them.

Care records were comprehensive and provided a good picture of the person and their needs. They were reviewed periodically, and whenever a person’s needs changed, to keep the information up to date. People were given copies of the complaints procedure and were confident to raise any issues, which the provider addressed promptly.

The provider had relevant qualifications and experience and ran the service effectively. Monitoring processes were in place and followed. The provider strived to continually improve the service provision. They followed legislation and good practice guidance and listened to people and staff to gain feedback about the service and planned and implemented improvements.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 26 April 2018

The service remains Good

Effective

Good

Updated 26 April 2018

The service remains Good

Caring

Good

Updated 26 April 2018

The service remains Good

Responsive

Good

Updated 26 April 2018

The service remains Good

Well-led

Good

Updated 26 April 2018

The service remains Good