Archived: Caremark (Wychavon & Wyre Forest)

Citibase, Bridge House, Bewdley, Worcestershire, DY12 1AB

Provided and run by:
Balman Care Limited

All Inspections

13 November 2012

During a routine inspection

The service had commenced operating August 2011. At the time of the inspection there were 29 people who were receiving care and support. We spoke with two people who were using the service, three relatives and four care workers. We visited the office and looked at three care files and other supporting documents. We spoke with the registered provider and the manager who had recently been appointed.

Everyone spoke positively about their care workers and that they felt fully supported. Without exception people said that all of their care workers spoke with them in a calm and respectful way.

People spoken with told us that their care was personalised to their needs. They told us they were happy with the standards of care they received. A relative said, "X looks forward to them going in." A person commented, "I am more than happy with what they do for me."

People or their relatives confirmed that they had been involved in and agreed with the care arrangements that had been put in place.

They told us they felt safe with the care workers who visited them. They said that if they had any concerns about their safety they would speak with senior staff or a family member. The people spoken with told us they knew how to make a complaint but that they had not needed to.