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Inspection Summary


Overall summary & rating

Good

Updated 5 December 2019

About the service

Vijaykoomar Kowlessur (also known as Shenley Lodge DCA) is a supported living service providing personal care to five people with learning difficulties and mental health conditions. The service was operating in one supported living unit which was a terraced house which could accommodate up to five people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Improvements had been made to how staff were recruited with all required pre-employment checks now in place.

There was a system in place for auditing and monitoring the quality of the service. We received positive feedback about the registered manager and the way the service was run.

Staff received an appropriate range of induction and training to undertake their role.

Peoples health needs were supported, and staff alerted and involved relevant health professionals when necessary.

Medicines were managed safely.

People were provided with a varied menu that met their dietary needs and preferences.

Staff were kind and caring towards people. They respected people's dignity and privacy. People were encouraged to be independent.

Care plans and risk assessments were detailed and provided staff with information about people's individual support needs and guided staff in how they should deliver support safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 24 October 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 December 2019

The service was well-led.

Details are in our well-Led findings below.