We carried out a review of the data available to us about Future Home Care Ltd Birmingham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Future Home Care Ltd Birmingham, you can give feedback on this service.
Future Home Care Ltd is a community based supported living facility providing personal care to 19 people living in their own homes at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff had received training in safeguarding and knew how to keep people safe. Staff had been recruited safely and were trained and supported to provide the best possible care for people. Medication was administered safely. Staff supported people following good infection control practices.
People were supported by regular staff who had the skills and knowledge to meet people's needs. People were supported to eat a healthy diet and care staff knew people’s specific dietary requirements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People were supported by staff who were kind and caring. People's privacy, dignity and independence were respected by staff.
People's support needs were assessed regularly and planned to ensure they received the support they needed. The provider had a complaints process which people were aware of to share any concerns.
The registered manager and quality team, completed regular audits to monitor the quality of the service. Quality reviews were carried out to gather information about people’s views. Spot checks and audits were completed to ensure the quality of the service was maintained.
Rating at last inspection
The last rating for this service was good (published 03 October 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up:
We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The inspection took place on 30 and 31 August 2017 and 05 September 2017. The inspection was announced because we had asked managers to organise some visits to people in their own homes with their consent.
Future Home Care – Birmingham is a community based adult social care service registered to provide care and support to people in their own homes. At the time of the inspection there were 67 people receiving a service.
At the time of our inspection there was a manager who had been appointed and had started the process to become registered with us but was not yet registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were kept safe because staff had received training and support to provide safe and appropriate care. Staff understood the different types of abuse and knew what actions to take if they thought someone was at risk of harm. People received their medicines as prescribed and had access to medical attention when needed.
People were supported by staff that had been appropriately recruited and understood the needs of the people they cared for. People were treated as individuals and were supported to live their lives in the way they would prefer, whilst ensuring their safety.
People were supported to eat healthily and to make choices where possible so that their legal rights were protected.
Staff were caring and kind and treated people with dignity and respect whilst encouraging and maintaining their independence.
People felt able to raise any concerns they might have and their feedback about the service was valued.
The provider had systems in place to monitor the service and ensure a good quality service was provided to people.