27 September 2017
During a routine inspection
Cloverley Care Limited was a newly established care provider supporting people in their own homes.
At this inspection they were providing personal care for six people.
A registered manager was in post and present at this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from the potential harm of abuse or ill-treatment as staff knew how to recognise and respond to such concerns. People were supported by enough staff to meet their needs and who arrived on time and stayed for the agreed length of time. People were assisted with their medicines safely by staff who were competent to do so.
The provider followed safe recruitment procedures when employing new staff members. Staff were well supported and undertook training relevant to those they assisted.
People were assisted by a staff team that knew them well. People had care and support plans that were personal to them and reflected their individual needs and preferences.
People had choice and control over their lives. Staff were aware of current guidance which directed their practice and people’s human rights were protected by the staff who supported them.
People received support from a staff team that was caring and compassionate. People had their privacy and dignity respected by those supporting them. People were supported by staff members when they needed comfort and support.
People and their relatives were encouraged to raise any concerns or complaints. The provider had systems in place to address any such issues raised with them.
The management team were approachable and supportive. People receiving services from Cloverley Care, and their relatives, felt any suggestions they made were valued by the provider.
Staff members felt respected as employees and their opinions and ideas were listened to by the provider. The provider had systems in place to monitor the quality of service and where necessary made changes to drive improvements.