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YourLife (West Bridgford) Good

Reports


Inspection carried out on 4 February 2020

During a routine inspection

About the service

YourLife (West Bridgford) is an Extra Care Housing scheme that provides personal care for people living in their own flat on one site. There were four people using the service at the time of the inspection.

People’s experience of using this service:

People were kept safe from harm. Risks to their safety were assessed and acted on. There were enough staff in place to keep people safe. People’s medicines were safely managed. Staff had received training on how to reduce the risk of the spread of infection. Processes were in place that ensured causes of accidents and incidents were investigated and measures put in place to reduce recurrence.

People’s needs were assessed, and care records formed to guide staff on how to care for people. Current best practice guidance and legislation was not currently used to help inform care planning. Staff were well trained and experienced and understood how to care for people safely and effectively. People were supported to maintain a healthy and balanced diet. Some people received care from other agencies as well as this service. The two worked together to provide timely and consistent care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff treated people well. They were kind, caring and respectful. People felt able to contribute to decisions about their care. Personal care provided in a dignified way. People’s privacy was respected.

People’s personal choices and preferences were always considered and acted on when care was provided. Care records were thorough and informed staff of people’s preferred way for care to be provided. People were provided with opportunities to avoid social insolation by meeting others. People felt able to make a complaint and were confident their complaint would be acted on. End of life care was not currently provided, but staff would support people with this if required. More detailed care planning for this was planned soon.

Robust quality assurance processes and knowledgeable staff and registered manager meant people received a good standard of care and positive outcomes. The registered manager was aware of the risks to people’s safety and always acted quickly to address them. People and staff all praised the approach of the registered manager, who they found friendly and welcoming. The registered manager had a good knowledge of their regulatory requirement to report concerns to the CQC. People’s views were requested and acted on to aid the development and continued improvement of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was Good. (Published 7 August 2017).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 3 July 2017

During a routine inspection

This unannounced inspection was carried out on 03 July 2017. Your Life (West Bridgford) provides personal care to people living in their own accommodation in an assisted living development in West Bridgford. On the day of our inspection visit there were six people who were in receipt of personal care.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who understood the risks they could face and knew how to keep them safe. People were supported by a regular individual or group of staff who they knew and the staffing levels were kept under review. If needed people would be supported to take their medicines.

People were provided with the care and support they needed by staff who were being trained and supported to do so effectively. People’s care and support was provided once consent had been obtained in line with the relevant legislation.

People were cared for by staff who understood their health needs and ensured they had sufficient to eat and drink.

People were treated with respect by staff who demonstrated compassion and understanding. People were provided with their care and support in the way they requested. People were informed on how to express any issues or concerns they had so these could be investigated and acted upon.

People used a service which was flexible in accordance with their needs. The registered manager provided leadership that gained the respect of staff and motivated them as a team. There were systems in place to monitor the quality of the service and make improvements when needed.