22 November 2012
During a routine inspection
'Mum is in good hands'.
'Gives me peace of mind'.
We found people were treated respectfully and given support to have their say in how they wanted to be helped and were supported to do the things they wanted to do.
The people who accessed the service provided by Crossroads Care in Cheshire West, Wirral and Shropshire were supported by staff who were appropriated recruited, well trained and experienced at supporting them