• Ambulance service


Overall: Good read more about inspection ratings

Unit 2C, Concord Farm, School Road, Rayne, Braintree, Essex, CM77 6SP (01376) 617110

Provided and run by:
Medics24 Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 31 March 2023

This is the first time we have rated this service using our new methodology. We inspected this service using our comprehensive inspection methodology. We carried out a short notice announced inspection on 24 January 2023.

The service had a registered manager in post since 2016. This service was last inspected in 2017 at a different registered location. The service was registered to provide the following regulated activities: Transport services, triage and medical advice provided remotely.

Overall inspection


Updated 31 March 2023

UNIT 2C is operated by Medics24 Limited. UNIT 2C provide support to event organisers, in need of event medical cover. Events primarily included sporting events including regular medical support at football matches. UNIT 2C has 6 vehicles and 36 staff including paramedics, emergency medical technicians and assistant medics.

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced inspection of the registered location on 24 January 2023.

The main service provided by Medics24 Limited was first aid and medical cover for events. Events are not within our scope of regulation and we do not inspect events. However, at some events, the service provided emergency transport. Emergency patient transfers fall into our scope of regulation and thus require inspection. Within the last year, the provider transferred 5 patients via ambulance, from an events site to a local emergency department. We inspected this service under our urgent and emergency care framework.

We have not previously rated this service. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff mostly had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risks well. Staff assessed risks to patients, acted on them and kept good care records.
  • Staff provided good care and treatment and gave patients pain relief when they needed it. Staff worked well together for the benefit of patients and supported them to make decisions about their care.
  • Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.


  • The services safeguarding policy did not reflect best practice
  • The service had limited communication aids to assist patients who may have additional communication needs.

We rated this service as good because it was safe, effective, responsive and well led. We did not have sufficient evidence to rate caring.