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Inspection Summary

Overall summary & rating


Updated 23 March 2019

About the service:

Clarendon Manor provides accommodation and personal care for up to 35 people, some of whom are living with early stage dementia. The home is situated in a residential road in Whitnash. It is a period home which has been extended. The home is three storeys with bedrooms on the ground and first floor. There is lift access to the first floor. There were 34 people living in the home at the time of our inspection visit.

People's experience of using this service:

•People were protected from the risk of avoidable harm because staff had been safely recruited and they knew how to recognise and report abuse.

•There were systems to monitor the service to make sure it was safe for people and there were enough staff to deliver good quality care.

•Staff had the skills, training and support to meet people’s needs.

•Risks to people's health and well-being were assessed and well managed.

•People’s medicines were managed safely and in line with best practice guidelines.

•People were supported to see a health and social care professional such as a GP, if they needed to.

•People enjoyed their meals and had enough to eat and drink. Meals were prepared taking into account people’s cultural or religious beliefs and preferences.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•The home was warm, clean and comfortable. There was a friendly atmosphere and people appeared relaxed in their surroundings.

•Staff were motivated to provide compassionate care and improve people’s quality of life. They encouraged people to be as independent as they wanted to be and supported people to maintain their dignity and respect.

•Improvements had been made in the opportunities for people to engage in activities and they had more things to do during the day.

•There was a clear management structure that promoted person-centred values.

•Managers and senior staff monitored staff practice and carried out checks to ensure people received the care and support they needed.

•The registered manager had improved the safety of the premises since our last inspection.

Rating at last inspection:

At the last inspection the service was rated as 'Requires Improvement' with two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. (Report published 16 March 2018). At this inspection we found the necessary improvements had been made and the service is now rates as ‘Good’ overall.

Why we inspected:

This inspection was a scheduled inspection based on previous rating.

Follow up:

The performance of this service will continue to be monitored and we will visit the service again in the future to check if there are changes to the quality of the service.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 23 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 23 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 23 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 23 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 23 March 2019

The service was well-led.

Details are in our well-led findings below.