Archived: Castle Medical Practice

Updated 2 March 2018

• The registered provider is Castle Medical Practice.

• Castle Medical Practice is located at Rochester Community Healthy Living Centre, Delce Road, Rochester, Kent, ME1 2EL. The practice has a general medical services contract with NHS England for delivering primary care services to the local community. The practice website address is www.castlemedicalpractice.org.uk.

• As part of our inspection we visited Castle Medical Practice, Rochester Community Healthy Living Centre, Delce Road, Rochester, Kent, ME1 2EL only, where the provider delivers registered activities.

Castle Medical Practice has a registered patient population of approximately 3,500 patients. The practice is located in an area with an average deprivation score.

Updated 2 March 2018

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Castle Medical Practice on 6 February 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care they provided. Care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• The practice demonstrated continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue to implement revised processes to help ensure all relevant checks are carried out on all staff, including locum staff employed directly, on recruitment.

• Maintain records to demonstrate all relevant staff have received chaperone training.

• Calibrate all clinical equipment in line with manufacturer’s recommendations.

• Continue to identify patients who are also carers to help ensure they are offered appropriate support.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice