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Community Places-Clifton Drive Good

Inspection Summary


Overall summary & rating

Good

Updated 25 December 2019

About the service

Community Places – Clifton Drive is a 15 bedded service providing long stay care and respite, to people with complex learning disabilities. There are six self-contained flats and nine individual rooms all with en-suite facilities. There are communal lounges, dining areas, relaxation rooms and interactive rooms. The service is in Sprotbrough, which is near to Doncaster town centre. At the time of our inspection there were 10 people using the service.

The service was bigger than most domestic style properties. It was registered for the support of up to 16 people. This is larger than current best practice guidance. However. the size of the service having a negative impact on people was mitigated by the building design. There were separate entrances to people's apartments and rooms and people only had access to their part of the building, making each room feel like an individual flat or apartment. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

People told us they felt safe whilst being cared for at Community Places – Clifton Drive. Systems were in place to safeguard people from abuse and staff knew their responsibilities in keeping people from harm. There were enough staff to meet people's needs. Risks to people were assessed and managed. Systems were in place to make sure people received their medicines, which included staff receiving medicine training and regular audits of the system. People told us they always received their medicines at the appropriate times. Staff competency in the safe administration of medicines was checked each year.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The atmosphere in the home was supportive and caring. People had formed positive relationships with staff and clearly enjoyed their company. People were supported to maintain their independence and staff maintained people's rights to privacy and dignity. Staff supported people to eat and drink enough amounts to maintain their health. There was a great emphasis on encouraging people to eat healthily. Where necessary, staff liaised with health and social care professionals to ensure effective care and support was provided to people.

People and relatives were confident any concerns and complaints would be recognised and investigated. People were given feedback from complaints and the outcome of any safeguarding investigations. Information provided to people met the requirements of the accessible information standard, which aims to make sure disabled people have access to information they understand.

People, relatives and staff provided good feedback about the management of the service. The registered manager had a system of quality assurance checks to ensure the home was meeting required standards and people who used the service were well cared for. Governance arrangements effective and reliable. The service had up to date policies and procedures which reflected current legislation and good practice guidance.

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Inspection areas

Safe

Good

Updated 25 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 December 2019

The service was well-led.

Details are in our well-led findings below.