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Inspection carried out on 20 August 2020

During an inspection looking at part of the service

Meteor Rest Home is a care home catering for up to 15 older people some of whom may be living with dementia. The service is set in a converted house in the centre of the local community with access to a large garden. There were 12 people currently living at the service.

We found the following examples of good practice.

The registered manager has followed guidance from the government and local authority to implement infection control practices to keep people safe and mitigate risks.

The registered manager has put protocols in place and communicated these with people, their visitors and health professionals to safely manage visitors attending the service. There is health screening and contact tracing measures in place and visits are arranged by appointment.

Staff have been provided with additional training on infection control and the use of PPE. Cleaning regimes had been increased and the correct protocols were being followed for the management of laundry.

The registered manager had communicated well with people and relatives to keep them up to date with any changes needed to safely care for people throughout the pandemic.

Further information is in the detailed findings below.

Inspection carried out on 6 January 2020

During a routine inspection

About the service

Meteor Rest Home is a residential care home providing personal care without nursing for up to 15 people some of whom maybe living with dementia. At the time of inspection 14 people were using the service. The service is set over two floors in a residential area.

People’s experience of using this service and what we found

One person said, “All the staff are kind.”

Care and treatment were planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. Medicine was managed safely.

People were cared for and supported by staff who had received the appropriate training.

The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported to eat and drink enough to ensure they maintained a balanced diet and referrals to other health professionals were made when required. People had access to other health care professionals such as GPs and district nurses.

Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people’s preferences of care. Staff worked to promote people’s independence through encouraging and supporting people to make informed choices.

People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis. People were supported to follow their interests and participate in social activities. The registered manager responded to complaints received in a timely manner. People were supported at the end of their life.

The registered manager had systems in place to monitor and provide good care and these were reviewed on a regular basis.

Rating at last inspection: The last rating for this service was Good (last report published 9 August 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information and intelligence we receive about the service to ensure good quality is provided to people.

For more details, please see the full report which is on the CQC website at

Inspection carried out on 13 July 2017

During a routine inspection

Meteor Rest home is registered to provide accommodation and personal care for up to a maximum of 15 people, some of whom may be living with dementia.

The inspection was completed on 13 and 14 July 2017. At the time of the inspection there were 15 people who used the service.

A registered manager was in place at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received a safe service and were protected from the risk of harm. There were enough staff that had been safely recruited to help keep people safe and to meet their needs. People received their medication as prescribed.

People were cared for by supported, experienced and trained staff. The service ensured that people had the support they needed to have as much choice and control over their lives in the least restrictive way possible. People received sufficient food and drink to meet their needs and preferences and their healthcare needs were met.

Staff knew the people they cared for well and were kind, caring and compassionate in their approach. People were encouraged and supported to remain as independent as possible. Staff ensured that people were treated with dignity and respect and their privacy was maintained at all times.

People were fully involved in the assessment and care planning process. Their care plans had been regularly reviewed to reflect their changing needs. People were encouraged and supported to participate in a range of activities.

People were positive about the quality of the service. The registered manager and staff were committed to providing people with good quality person centred care that met their needs and preferences.

There were systems in place to monitor the quality of the service and to drive improvements. The service met all relevant fundamental standards.