• Dentist
  • Dentist

Promenade Dental Practice

11A The Promenade, Edgware, Middlesex, HA8 7JZ

Provided and run by:
Dipakbhai Patel and Priyanka Patel

Important: The provider of this service changed - see old profile

Latest inspection summary

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Our current view of the service

Updated 9 April 2025

We carried out this announced on-site inspection on 21 November 2025.

We found the practice had met regulations.

The practice had systems in place to identify and manage risks, including infection prevention and control. However, improvement should be made to ensure all recommendations made in the fire risk assessment were implemented in a timely manner, in order to minimise risk of fire at the premises.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Edgware, in the London Borough of Barnet, and provides NHS and private dental care and treatment for adults and children.

The practice was located on the first floor of a high-street building and was therefore not wheelchair accessible. Patients were informed of this when contacting the practice and were signposted to a nearby practice that was accessible to wheelchair users. On-street parking and public transport services were available near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 5 staff, of which there were 3 dentists, 1 qualified dental nurse and 1 trainee dental nurse. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, the qualified dental nurse and the trainee dental nurse.

People's experience of the service

Updated 9 April 2025

On the day of our inspection, we saw feedback from 21 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included:

“Very good experience at the practice over many years.”

“Excellent service, explained everything very well.”

“Great practice and dentist. They treat people with respect, and they are truly wonderful.”

“I am happy with my dentist. I have already recommended them to my family, and they are now patients here.”

“I used this practice all my life and wouldn`t go anywhere else.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient said, “[The dentist] explains every step of the procedure beforehand, which makes me feel comfortable and in control. Throughout the treatment staff are very kind and patient.”

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.