The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Hospital of St John & St Elizabeth

60 Grove End Road, St John's Wood, London, NW8 9NH (020) 7806 4000

Provided and run by:
Spire Healthcare Limited

All Inspections

25 February 2014

During a routine inspection

Spire Healthcare Limited at the Hospital of St John & St Elizabeth did not provide services directly to patients. We therefore did not obtain patient views of the service.

However, feedback from the provider's user survey in 2013 showed that most of its clients (who accessed the service on behalf of patients) were satisfied with the service provided.

Care was planned in a way to ensure patients' safety. There were systems in place for the correct identification of samples. There were procedures in place to deal with emergencies. The premises were suitable for the requirements of the service and adequately maintained.

There were appropriate recruitment and selection processes in place. Appropriate checks were undertaken before staff began work. Staff and patient medical records were accurate and fit for purpose. Records were kept and destroyed securely.

There was a complaints policy in place and we saw evidence that this was being followed.

26 July 2012

During a routine inspection

Spire Healthcare Limited at the Hospital of St John & St Elizabeth does not provide services directly to patients. We therefore did not obtain patient views of the service. However, feedback from the provider's user survey in 2011 showed that most of its clients (who accessed the service on behalf of patients) were satisfied with the information contained within the laboratory handbook. Most were satisfied with the quality of the service provision and the majority rated the turnaround times for results as good or excellent.