The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: The Hospital Group - Hammersmith Hospital

The Triangle, 5-17 Hammersmith Grove, London, W6 0LG

Provided and run by:
The Hospital Medical Group Holdings Limited

All Inspections

30 July 2013

During a routine inspection

We spent time talking to four patients, three who were returning for their weekly check up after surgery and one new patient who had gone through the initial consultation and health assessment. All of the people were happy with the treatment they had received.

People that we spoke with described the service as "really good" and "very happy with service" and said that they had completed medical questionnaires.

Written information was provided to people on how to look after themselves following surgery which included details on taking medications, eating and drinking, activities and exercise.

Records looked at showed people had consented to all treatments. People spoken with confirmed this.

The hospital had relevant infection control checks in place. We looked at records for each consultation room and the four theatres. We saw that all areas of the hospital were clean and well maintained at the time of the inspection. A nurse had been designated the role of infection prevention and control lead. Staff had received training in infection control.

All staff working at the hospital had attended training relevant to their role. We looked at training records and confirmed this with staff.

The hospital had an effective quality assurance procedure ensuring that the quality of service provided was monitored and relevant improvements were implemented.

There was a complaints procedure that was on display in the reception area and people were aware of.

7 June 2012

During a routine inspection

At the time of the inspection the location of The Hospital Medical Group ' Hammersmith Hospital was being used for patient consultation and assessment only. Surgical procedures took place at the Dolan Park Hospital location, West Midlands. People travelled to Dolan Park Hospital for surgery. Quality assurance information and recruitment records were stored at the head office of the provider, Dolan Park Hospital. The provider was in the process of fitting the operating theatre at the Hammersmith location. Once this was complete, patients would have the option of surgery at this location.

On the day of the inspection people who use the service were not attending the clinic. Therefore we were not able to talk with people directly. However, we contacted a number of people by phone and received feedback from three people who had used the services of The Hospital Medical Group ' Hammersmith.

People we spoke with reported a good experience. People said that they had received a thorough consultation and had been given honest information to enable them to make a decision on treatment. People commented that the staff were approachable and supportive and they were happy with the management of care during their procedure.