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Archived: Sutton Lodge Residential Care Home Inadequate

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Inadequate

Updated 24 July 2019

About the service

Sutton Lodge Residential Care Home provides personal care for up to 24 older people in one single storey building. At the time of the inspection 18 people were supported some of whom were living with dementia.

People’s experience of using this service and what we found

We found multiple concerns at this inspection relating to the safety of the environment and management of people’s care needs. In addition, the provider had not ensured authorisation was sought when people were deprived of their liberty when in receipt of their care. The provider had not ensured staff had received up to date training or that enough staff were available to ensure people received safe, person-centred care.

Following the inspection, we met with the provider to discuss our concerns. As a result, the provider has made the decision to close the service. We will continue to work closely with the provider and local authority until people have moved to alternative accommodation. Where a service is rated inadequate overall it would usually be placed into special measures. This is a process which ensures the service is monitored closely. Because the provider has made the decision to close the service on this occasion it will not be placed into special measures.

The impact of the concerns were that people’s care and support was not planned effectively to meet their needs in the way they preferred. Not all areas of support people required were met and they were at times in distress or anxious because of this. Staff did not have enough time to spend with people and this meant people were at risk of isolation.

Staff had not received up to date training to ensure they knew how to manage people’s care safely in line with legislation and best practice. This placed people at risk of avoidable harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 6 March 2018). The service had been rated requires improvement four consecutive times prior to this current inspection. The provider completed an action plan after the last inspection to show what they would do and by when to improve. Enough improvement had not been made at this inspection and the provider was still in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

We have identified breaches in relation to safety of the premises and management of risk, staff training and staffing levels, person-centred care and safeguarding of people from improper treatment, in addition to the provider’s oversight of the service. Please see the action we have told the provider to take at the end of this report.

Follow up

The provider made the decision to close the service following the inspection. We will work with the provider and local authority until the service is closed to ensure people are moved to alternative accommodation safely.

Inspection areas

Safe

Inadequate

Updated 24 July 2019

The service was not safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 24 July 2019

The service was not always effective.

Details are in our effective findings below.

Caring

Requires improvement

Updated 24 July 2019

The service was not always caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 24 July 2019

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Inadequate

Updated 24 July 2019

The service was not well-led.

Details are in our well-Led findings below.